Refund policy

Return & Refund Policy

At Favor Union, each product is created and offered with intention. We want you to be happy with your purchase while also protecting the quality and integrity of the products we send to our customers.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, your item must be:

Unused and unworn
Unopened, where applicable
In the same condition in which you received it
In its original packaging, where applicable
Free from damage, stains, odors, writing, markings, or signs of use

Proof of purchase or your order number may be required.

Items that have been opened, used, worn, written in, washed, altered, damaged after delivery, or otherwise show signs of use are not eligible for return or refund.

Please contact us before sending a return. Returns sent without prior approval may not be accepted.

Journals & Books

Journals, books, devotionals, and similar printed products must be unused and in their original condition to qualify for a return.

Products that have been written in, marked, damaged, or visibly used cannot be returned.

If a journal or book was delivered sealed or wrapped, the original seal or wrapping must remain intact for a change-of-mind return.

Apparel & Other Goods

Apparel must be unworn, unwashed, and in its original condition.

Items showing signs of wear, washing, stains, odors, damage, alteration, or other use are not eligible for return.

Any original tags or packaging included with the product should remain attached or included.

Return Shipping

Customers are responsible for return shipping costs for eligible change-of-mind returns.

Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning an item. Favor Union is not responsible for return packages that are lost or damaged before they are received by us.

If the return is the result of an incorrect, damaged, or defective item sent by us, please see the section below.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible and preferably within 7 days of delivery.

Please include your order number and clear photos showing the issue and, when relevant, the packaging in which the item arrived.

After reviewing the issue, we will determine the appropriate resolution, which may include a replacement or refund.

You will not be responsible for return shipping when a return is required because we sent an incorrect item or the product arrived damaged or defective.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Digital products or downloadable content
Gift cards
Personalized or custom-made products
Items marked final sale
Clearance items marked final sale
Items that have been used, worn, washed, written in, altered, or damaged after delivery

This does not limit remedies that may be available when an item arrives damaged, defective, or incorrect.

Exchanges

We do not currently offer direct exchanges.

If you purchased the wrong eligible item and it meets our return requirements, please contact us regarding a return. You may then place a new order for the item you prefer.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are not refundable unless the refund is being issued because of an error on our part or a damaged or defective order.

Order Cancellations

We cannot guarantee that an order can be canceled or changed once it has been placed.

If you need to request a cancellation or change, please contact us as soon as possible. If the order has already entered processing, production, or fulfillment, we may be unable to cancel or modify it.